FAQ

Frequently Asked Questions

Getting Started

  • We know that "fit" is the most important factor in therapy being effective. That is why we offer a free 15-minute consultation call before booking a full session. It gives you a chance to hear our voice, ask questions, and see if you feel a connection. If we aren't the right match, we will happily provide referrals to trusted colleagues who might be a better fit.

  • We offer both. We have a physical office in South Jordan & Kaysville for those who prefer face-to-face connection, but we also offer secure video sessions for anyone located in Utah.

  • Your session time is reserved exclusively for you. We require 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice will be charged a $100 fee.

Fees & Insurance

  • If you would like to use your insurance benefit, we recommend calling your insurance company to see what they will cover. You will be responsible for any co-pay or co-insurance amount, as well as the allowable amount if the deductible is not met, or the full cost if your insurance does not cover the cost.

    All fees and co-pays are due at the time of the scheduled session unless other arrangements have been made.

  • INSURANCE PROVIDERS WE WORK WITH:

    • Regence Blue Cross Blue Shield

    • Select Health

    • Optum/United Healthcare

    • University of Utah HMHI Behavioral Health Network

    • EMI

    • PEHP

    • Aetna

    • Cigna

    • DMBA

    • Tricare


    If you have out-of-network benefits for mental health through your insurance you will be expected to pay for each of your appointments. Each month, we will happily generate a monthly invoice that you may submit to your insurance for reimbursement.

    Payment is due at the time of service.

The Therapy Experience

  • We typically recommend starting with weekly sessions. This helps us build momentum, establish trust, and get to the root of things faster. Once you feel stable and have the tools you need, we can transition to bi-weekly or monthly "maintenance" sessions. We will decide on this cadence together.

  • There is no standard timeline because everyone's story is different. Some clients come for a specific transition and feel ready to move on after 3–6 months. Others value therapy as an ongoing practice for self-reflection and stay for a year or longer. We will regularly check in on your goals to ensure you are getting what you came for.

  • Those are often the most powerful sessions. When we aren't putting out immediate fires, we have the space to go deeper into underlying patterns, dreams, and subtle shifts. You don't need to bring a crisis to the room to do good work. Just bring yourself.